fuse lenses customer support

Your Fuse sunglasses include a microfiber cloth bag for cleaning and storage, a sticker to spread Fuse around, and of course, the star of the show: your brand new shades. Thanks for keeping it real fuse lens. You'll also get early access to our BIGGEST sale of the year. There was no response from you after that. This is one of the largest selections in the market and includes discontinued and current Oakleys. If there is anything else we can help with, please don't hesitate to let us know.Thank you,DanielleCustomer Support. Your order was ordered 3-years ago, which is out of warranty. If you're happy with what you've received then good for you but if you're not then you're out of luck because they won't help you. If you need anything in the future, like a warranty replacement, please reach out to us and we will be happy to help! Ordering online was a breeze, and the lenses showed up in just a few days. It shouldn't be this hard to provide a return and refund. The quality is genuinely the best I have seen! If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. The $20 fee covers handling and all standard shipping costs for up to three frames. Need help finding lenses or have an issue with the lenses you have received? The Fuse lens colors are vibrant, and they carry quite a few lenses that are very good cross-references to Oakley colors. From the everyday to the extreme, we have lenses to meet your needs. If your lenses become damaged at any time during the warranty time period, simply contact customer service at eyecontact@fuselenses.com to get a fresh set of lenses. Extended warranties are not able to be purchased for prescription lenses at this time. Fuse Lenses logo and images are the copyright of EyeCandy Eyewear LLC. The Standard Polarized and Non-Polarized lenses have a 1-year warranty and our Fuse +Plus lenses have a Lifetime, 1-time replacement. Want to know more about Fuse Lenses? They only want the money. Twice more I nudged them all I got were ads. To complete your return, we require proof of purchase.. We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. What do you do when your lenses get scratched or crack? Whether your frame is cracked, scratched, or just lost - you're covered! I'm so sorry to hear about your experience. Refunds or exchanges can be made within 60 days of your purchase. AMP Color Enhancing Lenses now inPRESCRIPTION, Fuse PRO is3x Strongerthan other lenses, Your Script. To complete your return, we require proof of purchase.. We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. As a matter of policy, BBB does not endorse any product, service or business. We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. And with a price under $50, they are almost half the cost of Oakley original lenses these days. Customer Service Representative Salaries in the United States for Fuse Ordering and deciding on color was a breeze. All replacement lenses are custom-made to order by Fuse Lenses and will not contain any other brand's associated logo or markings. The refund amount will be equal to the value of the returned product, based on the discounted bundle price paid. I didn't expect them to give me anything free- I did ask if they would consider the cost of the unusable pair they sent in pricing the replacement lenses. From the everyday to the extreme, we have lenses to meet your needs. First time I've used this company. 7-10 business days for us to receive your frames. But for current Oakleys, you likely dont need to worry about Base Curvature. Super easy to order and the product arrived safe here in London within a couple of weeks. It was definitely not a lack of wanting to help, it was just because we had never seen any of those responses you had mentioned. We also ensure all reviews are published without moderation. I rediscovered an old pair of Maui Jims (MJ255) that had had the inner surface of the lenses scratched by the legs of the sunglasses when folded. They sent a return shipping label, and shipped the replacement lenses as soon as I put the returned ones in the mail. If you need anything else in the future, please don't hesitate to reach out. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses. You will receive an RMA number once you have started a return or exchange. Are they worth the cost? we do not offer any other replacement parts or frame repair. We have a fantastic warranty, so reach out if you ever need to use it. This was my first time ordering Fuse Lenses, and I am truly impressed. For Fuse +Plus lenses, this add-on is for one extra lens replacement over the lifetime of your lenses. We would just need that information before we start. They still fit fine. I'm totally dissatisified with this company and this process. But we wanted to see how they compare to original lenses and if theyre worth your time. Fuse Lenses reserves the right to refuse an unwarranted warranty request. Join today, share your Oakley collection or even find new Oakley sunglasses for sale. Any usage of their trademarks is only to describe the products bearing those marks. Easy to install yourself. Have A Question? Fuse Lenses reserves the right to refuse an unwarranted warranty request. Selecting a frame brings you to the lens color and coating options. Thank you so much for leaving us this 5-star review! All returns and exchanges should be shipped to Fuse Lenses, 1678 N Belcher Rd, Clearwater FL 33765, United States. There are certain situations where only a partial refund may be granted: If the item is not in its original condition, is damaged or has missing parts for reasons not due to our error, or is returned more than 60 days after delivery. 2023 Trustpilot, Inc. All rights reserved. However, there are a few different styles that we cannot make Thank you again for your support! If I could give them 0 stars I would. Bad quality lenses. I received an apology and assurance that all haste would be given my order. of more than 8-base, or one-piece/shield style frames. And they stood up to the hit like a champ. 2-3 weeks for us to custom create and install your lenses. Do you buy a whole new pair of sunglasses? 50% Off Fuse Lenses Coupon, Promo Codes - May 2023 - Giving Assistant I figured I'd try these because I get a lot of eye fatigue from gaming and they work great. For items sold as part of a bundle, a partial return may be granted. Great lenses. It wasn't. When I. If you ever need anything in the future, please be sure to reach out to us! I didn't expect them to give me anything free- I did ask if they would consider the cost of the unusable pair they sent in pricing the replacement lenses. I purchased a second set of replacement lenses, not realizing they had a one-time warranty replacement guarantee. Please feel free to reach out to get this completed. My sunglasses look brand new and I get more compliments now then when I bought my sunglasses. Within 60 days after the date of delivery, you may exchange or return your item for a full refund. Your responses after the 5th never came through to us. Never heard back. First day on the beach - and I cleaned my mirrored lenses (second set since the first set had same problem) and the mirror coating washed right off. 3 categories. All Fuse Lenses are made in the USA. Plus, they offer a 60-day fit guarantee. found, a stipend for the current value of your sunglasses, up Fuse Lenses Review | Oakley Replacement Lenses | Oakley Forum International labels are unable to be provided. Starting at $24.99. I just received the replacement Fuse +Plus polarized lenses for my favorite Donna Karen sunglasses. It doesnt matter if something happens today, tomorrow, or 10 years from now -- weve got your back. Oakley Re-Releases Iconic Sub Zero Sunglasses | First Look, Oakley Det Cord Sunglasses | Military Review & Guide, The Top 5 Oakley Camo Sunglasses | Hunting & Fishing. They also offer Mirror and Non-Mirror coatings, which provide a reflective coating similar to Oakley Iridium. I called to say I couldn't place blame but I had filled out the Rx and PD info, so I'm not sure- maybe timed out? Unfortunately, some items are ineligible for returns. Warranty redemptions must be for the same prescription as the original order. Your lenses come with a no-questions-asked warranty, so let us know if anything happens. If youve done those steps and still have not received a refund, please contact customer support. Date of experience: March 10, 2023 Useful Share Reply from Fuse Lenses Fuse Lenses has one of the largest selections of different colors and frames weve seen from an aftermarket lens company. Fuse Lenses logo and images are the copyright of EyeCandy Eyewear LLC. California Residents: Click Here for Proposition 65 warning. Let us know if you need anything in the future and we will be happy to help. For Fuse +Plus lenses, this add-on is for one extra lens replacement over the lifetime of your lenses. Great customer service and would use them again. We were able to easily install them in our frames without any bending. Polarized, prescription and custom lenses available. We will return your sunglasses in the same condition that they What are Fuse Lenses? Not a big deal if you collect Frogskins and the like, but X-Metals all use Base 8, so youll find fewer options. Created this site because of the lack of a place for the Oakley Community to talk. All exchanges, outside of fit issues, will only be for the same frame as purchased. shipping both ways) will cover up to three frames. I am very pleased with the lenses. You can even pick out the color of your lenses from the wide selection available including midnight, bronze alloy, and fusion. Log in to gain access to pre-order our best selling and fastest-going lenses. All lens purchases include a 60-day guarantee. Contact Us. Id strongly recommend spending your money elsewhere. Are you thinking about getting polarized sunglasses? Home Services Auto Services Fuse Lenses 4.3 (41 reviews) Claimed $ Eyewear & Opticians Edit Closed 9:00 AM - 5:00 PM See hours See all 36 photos Write a review Add photo Thank you so much to Fuse and I would recommend them to anyone out there in need of " in 11 reviews From the everyday to the extreme, we have lenses to meet your needs. To complete your return, we require proof of purchase.. We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. International Association of Better Business Bureaus. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it. They will offer great protection for my eyes and the quality is excellent. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. He receiv** it same day before 3:39 PM EDT, Thank you for your response, Edward. If the product has been discontinued, you will be offered a replacement of the same or lesser value.. To start an exchange, contact us from ourHelp Center. We are thrilled that you are enjoying your new lenses. Log in to gain access to pre-order our best selling and fastest-going lenses. Fuse Lenses monitors return activity for abuse and reserves the right to limit returns or exchanges. 40 reviews of Fuse Lenses "This organization distributes Top Quality Replacement Lenses for the majority of designer sun glass frames at a fraction of the cost. Any usage of their trademarks is only to describe the products bearing those marks. Ashley is an amazing part of our team. FUSE Lenses | Reviews | Better Business Bureau Profile
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