Creating the proper combination . }, //I want to add to the above query that incident state = 6. A standard GlideRecord query follows this format. Adds a filter to return records based on a relationship in a related In the example below, it uses a Script Include and Client Script to set the Department field on a form based on the Requested For user. See documentation for a list of all available functions. Encoded Query example that is translated in to addQuery below Determines whether the current database action is to be aborted. next()) { gs. ServiceNow GlideRecord & GlideAggregate Cheat Sheet - kloudvm The setLimit statement helps performance, because only one record is returned with the query. as other methods and metadata that work together to allow you to query You might check out these forum links for some more information about SNC scripting basics. I found it on the SNBlog, the author is Stefan Bohncke. With GlideRecord queries, you can find any set of records you need in ServiceNow. Is there a way to get the display value from a SYS ID returned in a query? Works with orderBy, This will enable/disable the triggering of business rules. A GlideRecord is an object that contains records from a single table. Great to have all of these listed together thanks! When a Hardware Asset is changed to a State of In stock and a Substate of Available, you want to get a list of computers that could potentially be replaced by this newly available hardware. This is shortcut to delete a lot of records, however it's not Thanks for your time and help. Using addEncodedQuery is just a shorthand and is a faster way to return records, especially when building out more complicated conditions. Returns the number of rows in the query result. NOTE: A list of replaceable hardware could be added to a task to make it more useful. Configure the filter for hardware assets purchased more than six years ago. Can the user create a record in this table? Sign-up to get the latest news and update information from ServiceNow Guru! Well use a background script here, but you can use this in any server side operation. // default values for the fields, and assigns a unique ID to the record. Adds a filter where fieldName values are not null. Return Example var inc = new GlideRecord('incident'); inc.addActiveQuery(); inc.query(); GlideRecord - Scoped.addEncodedQuery(String query) Adds an encoded query to other queries that may have been set. addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. Log in to your ServiceNow instance as a System Administrator. Determines if there are any more records in the GlideRecord. While you could build this query with knowledge of the correct methods to work with dates, you use an encoded query to get the results. If you're not sure why you're Scoped GlideQueryCondition - addOrCondition(String name, String oper documentation, but I have yet to use it and find it's code more verbose. 12. Take OReilly with you and learn anywhere, anytime on your phone and tablet. Ill see if I can get something out next week. GlideQueryCondition addQuery addCondition addOrCondition Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). So I created an addEncodedQuery() and it produced the correct data on the display list but any further filtering on the list is ignored. It gives some information from presentations Ive given in the past about how some of this stuff connects. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. I used this to most quantity of records, you should always use GlideAggregate. Fetch a record where fieldName equals value. Retrieves the current operation being performed, such as insert, update, GlideRecord - Scoped - addActiveQuery | ServiceNow Developers While it is easy to add multiple addQuery methods to our GlideRecord object, we need to add the OR condition in one of the existing addQuery method's object, as shown here: In the preceding code, we are creating a qc object as a reference to the QueryCondition object returned by addQuerymethod. This tutorial blog post is one of those experiments. Use an object variable and addQuery() to add the first condition and addOrCondition() for the second condition. This will force an update, even when no fields are changed, Set the next database operation (create, update, delete) to be aborted, addQuery defaults to an equals (=) operator, but it is possible to include a 3rd parameter to the addQuery, with a different operator, //Gets the sys_user GlideRecord for the caller, 'There is something wrong with the printer again, should we get a new one? For example, to search for configuration items (cmdb_ci table) you many want to retrieve all configuration items that are have are classified as computers. You now have the encoded query in your computers clipboard. Gets the primary key of the record, which is usually the sys_id unless Important Use .getDisplayValue() whenever showing a value in the UI, just in case a translation exists for that field value! Published on: April 15, 2022 Scoped GlideRecordis used for database operations. Ah, you are correct. addOrCondition(String fieldName, [optional String oper,] Object value). Could this be added? Checks to see if the current database action is to be aborted. function myCallbackFunction ( gr){ while ( gr. There is a known long-standing issue with GlideRecord where a retrieved variable cannot be accessed correctly directly. I have corrected the query. Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. Im not that familiar with Salesforce & Rightnow so I couldnt say how Service-now compares. But we are proving that the query builds are returning the same exact record. gr1.query(); permit editing records in this table. Client-side scripts that execute when a page loads or a . GlideRecord Cheat Sheet - ServiceHow A GlideRecord is a class of object that represents a table & offers a. scriptable API to access records on that table. This is something that will end up saving you a lot of time and can make your GlideRecord queries a lot cleaner and shorter. Controls weather or not to set the sys_* fields. Again, this is super helpful when dealing with more complex queries. server side version. Generally folks Most people are going to just go to the List View and build it out from there. What Is The NextGen Program For ServiceNow? The Snowball An Independent ServiceNow Blog & Newsletter. Reason is saved to the audit record. Field must be equal to or greater than the value supplied. Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. These systems let you use GUIs to do most things and for more advanced customisation there is a scripting option. It is said that it use GlideRecord under the hood, probably inside the GlideQueryEvaluator script. category); } GetRefRecord meant for casual use. Undocumented. Add a comment describing the filter you applied as a translation for your encoded query. This is really helpful if debugging code. A GlideRecord is an object that contains records from a single table. Also this only works on server side. I generally ignore any other method that modifies the query. For the longer example, well use a couple addQuery lines with an addOrCondition. https://demo.service-now.com/incident_list.do?sysparm_query=active=true^category=software^ORcategory=hardware, My encoded query string would be this AND IncidentState =6), (Where Priority = 2 Another nice addition to this list would be applyEncodedQuery *Fantastic* posting, Mark! Field must be less than the value supplied. So to be absolutely clear, to insert or update a record it's nearly the Dont use this on the client as it will cause performance issues. You add the list to the Comments field here for simplicity. We are struggling with using AddQuery and AddORCondition to create an advanced query. Determines if the Access Control Rules which include the user's roles Right-click the end of the filter breadcrumb and select the Copy query menu item. You can see that we just replace our addQuery() lines with one single encoded query. Click here to let us know! Ive tried both and have listed the results of each below. The topics in this post build on concepts in the GlideRecord concepts in the Server-side Scripting module. GlideRecord - Unofficial SN Docs You signed in with another tab or window. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. is, this is seen less often. Use the application navigator and its filter to acces different areas of ServiceNow, Add Knowledge and service catalog modules to favorites, Create and configure a new form view using the form designer, Create and update infinity incident records, Use the ITSM guided setup to apply branding to the instance, Submit an incident from the Service Portal, Use Work notes, comments and chat to cooperatively manage an incident, Update the application menu and create new modules, Provide application menu and module access for a specified role, Create an Access Control rule to grant data permissions, Create an Import Set Table and Transform Map, Copy and edit an existing workflow to create a new workflow, Associate the workflow to a Service Catalog item, Create a Knowledge Base Article by importing a Word Document, Define, apply, and test user criteria on the knowledge base, Create a UI Policy with a UI Policy Action, Make platfom changes and capture them in the new Update Set, Retrieve an Update Set, commiting platform changes to the developer instance, Use both g_form and g_user methods in a Client Script, Observe the Current Execution of the Script, Use jslog() to confirm Variable Values and Script Execution, Turn on the JavaScript Log and Field Watcher, Test the Client Script in the Mobile Application, Lab 2.5 - Client Scripting with Reference Objects, Make a Second getReference() Call in the Same Script, Lab 3.1 - Incident Resolved/Closed UI Policy, Lab 4.1 - Control Variable Choices Catalog Client Script, Create a Variable to Contain the Available Cartridge Types, Create a Catalog Client Script to Control the Display of Choices Based on Role, Lab 4.2 - Control Out of State Shipping Catalog UI Policy, Create a Variable to Confirm a California Delivery, Create Two Variables to Provide Location Selections, Restrict the Alternate Location Selections to Users With the 'itil_admin' Role, Use a Catalog UI Policy to Display the Correct Location Fields, Inform Users Additional Shipping Fees Outside of California Apply, Practice Using the Script Debugger - Breakpoints and Variables, Practice Using the Script Debugger - Current and Previous Values, Practice Using the Script Debugger - Call Stack, Practice Debugging Using GlideSystem Logging Methods, Practice Debugging Using the Debug Business Rule Feature, Lab 5.3 - Display Business Rules and Dot Walking, Client Script Type onChange() Template 'if' Statement, Catalog Client Scripts & Catalog UI Polices. delete) is to be aborted. OR (the simple way) In addition to the example above this, you can also chain your 'OR' condition like below, which is usually simpler //Find all incidents with a priority of 1 or 2 var gr = new GlideRecord ( 'incident' ); gr.addQuery ( 'priority', 1 ).addOrCondition ( 'priority', 2 ); gr.query (); Insert Insert a new record If you are doing an update statement in your script, it is good to be extra careful. Anyone have any thoughts? Adds a filter to return active records. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. if you find a record, find all the records, find a lack of records, then is true, getRowCount() method will return all possible records. This returns the table class display value, e.g. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. to get parameters from the URL and get the GlideRecord for the current Portal. addQuery('state', 6); orGr. Learn more about bidirectional Unicode characters. You first need to learn how to build out an encoded query.
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