Terrible experience. Update- I've been back and forth with Arif from Surfdome. Your reviews contribute to a more transparent market and improve the reliability of companies. It is my first time and will be the last time using Surfdome. We are sorry to hear of this issue.Please provide with with your order details. 2023 Trustpilot A/S. I've received an email about the takeover and tried shopping but honestly it's a hassle just to look. I called the provided service line to learn that this was the wrong line and I would be sent an email address to write to. Brand Alley has taken over Surfdome and there are no means of returning. Genuinely gutted that they've ruined what was a great site. Hi Jackie,Thank you for your review. Now they are saying I can get it on the 30th of December. Follow to get Surfdome's best codes & discounts. - creation of returning label in their system didn't work (bug on page?!) I am really disappointed and cant believe I still have not got my money! I tried to click track my order in my email but the website always redirects me to the homepage. We are sorry to hear of the issue with your return. Customers have 30 days from the date the goods were received to return for a refund in case of any dissatisfaction.
Surfdome.com Reviews | Read Customer Service Reviews of www.surfdome We are sorry to hear of the issue with your return. They have my money but I have no product or understanding of what is going on. Read independent reviews, consumer experiences, feedback and complaints right here! There is also a suggestion that there is a live chat service but this doesn't seem to be available either!! No confirmation order email or number recieved, no record in order history, not recieved goods and customer service say they can not find any record of my order. Losing weight is always a challenge. Or is a pub still the best place to meet someone? I have sent several in relation to my order that hasn't arrived. This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. - received my money back on 16.03 > almost exactly 2 month after I order two simple bags for a surfboard Alternatively, you can email customer.service@surfdome.com with your order details and we will be more than happy to confirm the status of your order. If anyone from surfdome can look into this the order number was 10370706.
Marc Diprose email address & phone number | Surfdome.com Technical Horaires d'ouverture (GMT) Du lundi au vendredi: 09:00 - 17:00 Franais Deutsch English (AU) English (GB) English (IE) English (US) Espaol Portugus Hi,Thank you for your review. Surfdome is based in the UK. What has happened to Surfdome? It arrived withing 2 days from ordering. I dislike the fact that they uses royal mail for delivery because royal mail did not even attempted to redeliver my package when no one is in the house to receive it. We apologise for this issue and for any inconvenience caused. Contacted Surfdome and no response. Hi,Thank you for your review. Commander Mthodes de paiement et annulation. It goes against our guidelines to offer incentives for reviews. A colleague will reach out to offer assistance.Miguel - Customer Experience, Surfdome. Surfdome Customer Service. I asked for a return + refund and no response. We are aware that Surfdome currently has a global reach, and this is also our aim. I would like this resolved as soon as possible. The order was delivered in just few days. I was scared at first but all my items arrived within 1 week of ordering to Singapore. We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more.We are aware that Surfdome currently has a global reach, and this is also our aim. Disgusting robbers and they shouldnt be allowed to trade. I had ordered two shirts for Xmas, 4 weeks in advance. I then had to wait until 3rd May for confirmation that they would request the correct order be posted out to me.
Returned item was not refunded three weeks after return. Now that they've been taken over, I can't find ANY of the decent brands I loved! Do not buy from them - a return within the window given by Surfdome was rejected claiming a technically after the Brand Alley purchase and only informed me after weeks of chasing.Brand Alley knowingly accepted my returned items in the knowledge they wont reimburse me.They only made me aware after Id sent back the items, if Id have known I would have kept them and tried to sell on. I have then had to order the correct item which resulted in an extra delivery cost. After multiple emails sent to explain the tracking wasn't working and the item seemed to be lost, instead of responding with help they send me an invoice after 8 days of no response.
I have requested a colleague to reach out to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. Horrendous experience.. still on hold after over 2 hours as desperate to return 2 pairs of wellies.. Thanks! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Brand Alley sent me an email asking me to contact Internet Fusion Group who say they cannot facilitate returns.Am unimpressed, to put it mildly. the order 976**** my order was sent on January 3. by post. Well, they've not reached out yet watch this space. Disappointed with this product! We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more. Hi Paul,Thank you for your review. We are sorry to hear of this issue.I can confirm your order number is 8344360, a RAN has been created to return the items on your order.I hope this helps.Laure - Customer Experience, Surfdome. Can't believe such companies still exist. Disgusting way to treat costumers.Do not recommend the company Laura please help somebody needs to get in touch as I have sent multiple emails over a two week period to which I have not had a reply. Super fast delivery even when picking the environmental option. Beware as buyer. Whether its the beach, the mountain or the street - we feel your passion. Avoid! placed an order on 25 April and says that it was dispatched the following day.
I'd be extremely cautious purchasing a higher priced item here unless you have the money to blow. Get to know the best shop place your (online) order. I ordered a 5 pairs of flipflops and the box came destroyed with only two inside. However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. i live in ireland ..
Royal mail unable to deliver until I paid, even though I paid whilst purchasing ! All rights reserved. - wanted to use the promoted live chat" > does not exist Try contacting customer service team on their social pages via direct messaging or by using comments or mentions. Well, they've not reached out yet watch this space. And that he is using the wrong mail address on 16.02 Payment was taken from my bank. Find companies you have experience with and write reviews about them! As yet no refund and after multiple emails now told company in administration and will have to claim back via my credit card. With success stories, experiences, opinions and complaints written by clients that went before you. Hi Harry,Thank you for your review.
Surfdome Customer Service They do not reply to any emails. How can I chat live with a Surfdome customer support rep? Hi Catherine,Thank you for your review. Worst experience, pad for order sent half of it got an email saying they had been taking over and how exciting it was, but they would not be fufilling any outstanding orders! No mention of potentially liquidation and continued to trade. I was told I could return for a full refund. I ordered a product compatible with a backpack that I own from the same brand. Surfdome has a rating of 2.32 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. I was redirected to Brand Alley and told Id have to go through my card company to make a claim. We are sorry to hear of this issue. I have always had an excellent experience with Surfdome, from the product lines & prices, through the customer service & returns process. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Only to be ignored no contact from Surfdome no help. - wrote an e-mail with my issue on 23.01 We also ensure all reviews are published without moderation. Disappointing. Hi,Thank you for your review. Hi Nix,Thank you for your review. They say that's only for E.U., even though it's highlighted on U.S. site. Hi,Thank you for your review. I've tried to return, and well within the time limit, only to be redirected to Brand Alley, which says it has taken over Surfdome and will accept the return but can not refund. You can save up to 60% Off with Surfdome coupons. I now wait for an answer. He keeps looking for the same information over and over which I've provided. They offered me a discount or return + refund. Jumper is also not a genuine Northface. I purchased an expensive jacket from Surfdome recently, which turned out to be faulty.I returned it for 'inspection'.Surfdome said they were sending it back to the manufacturer.Several weeks down the line with no jacket or communication, I now get an email saying Surfdome have gone bust.So my expensive jacket is now apparently lost and I.m 200 out of pocket.Smalls claim court action will be forthcoming. A colleague will reach out to offer assistance.Alex - Customer Experience, Surfdome. Have tried ringing only to be told 24th in queue. Finally received, after Xmas, a package but instead with two cheap backpacks. I ordered a bikini on 26 April which arrived quickly. Tip for consumers:even its way more cheaper but its not worth the wait probably you already cover the discount once you wait for your parcel, They represent like they have a Canadian store, although all their goods ship from the UK and then your hit with 30% duties/taxes. 15 reviews for Surfdome.com, rated 1.75 stars. We are sorry to hear of this issue.Please provide us with your order details. Easily the worst service i've ever experienced. Feels almost as if I was scammed by Surfdome. I received a 15% refund after I made a complaint the first time, however they still have over 350 of my money and I've still received nothing. When you land on the site it says would you like to shop at Surfdome Canada. Customer Service; Strategic Planning; see less Marc Diprose Email Address Found 1 email address listing: @surfdome.com Marc Diprose Phone Number . I have tried to order an item but the site gives me a number to call and have a 2nd verification on my credit card. Reviews by clients who already had experience with one or more energy suppliers. I am still waiting for a refund, for a Patagonia Coat I returned which was super expensive!! You have to conform to many condition and take a good look at all the small print because an accident can happen before you know it. It arrived on time but when I opened it, I realized it was damaged. Will buy all my stuff from Anns Surf Cottage going forward. The Ultimate Guide to Online Shopping: How to Find the Bes.. Finding the Best Children's Clothing Brands for Online Sho.. To make what you are looking for easily accessible, we have divided them into categories. Have emailed no response same as everyone else and tried calling yesterday but gave up after holding for 45 minutes. A multi-disciplinary team, led by Rob Russell with support from Tony Potts, has advised BrandAlley UK on the acquisition of certain assets of the Internet Fusion Group (in administration), which was a multi-platform e-commerce business with brands such as Country Attire and Surfdome.
Surfdome contact information? Knoji Surfdome Reviews - 78 Reviews of Surfdome.com | Sitejabber What has happened to surfdome? to making use of our urban playgrounds. I did this and now I am left with no refund, no answer, and without the original product. However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. It's been over 2 weeks. We are sorry to hear of this issue. Surfdome ranks 19th among Surfing sites. Hi Jackie,Thank you for your review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Join the 230 people who've already contributed. Order No: 8853926Placed order on 15/05/2022, by 26/05/2022 it hasn't arrived so I sat and waited on the phone for 30 minutes to speak to an advisor. We are sorry to hear of this issue. Only a couple days late, understandable as we are in the middle of a pandemic, tracking was a little bit off but that may be the courriers fault. We are sorry to hear of the issue with your order.I can confirm this order has been marked as delivered on the couriers tracking on 05/05/23.I have requested a colleague to reach out to offer assistance.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Livraison Douane et restrictions. Date of experience: 11 July 2022 I cannot find it on the website. They sell quality products from reliable brands. Their delivery partner also not helpful and not well recognised so dont bother to call or email for updates you never get the update from the courier. Anyone can write a Trustpilot review. About Surfdome Information provided by various external sources Over 300 Surf, Snow, Skate and Outdoor brands with FREE DELIVERY* available on clothing, footwear, accessories & equipment. Every time I was answered by a different customer service person. Surfdome dispatched it in no time! Pained me to give one star! Surfdome Customer Service Manager. I tried to get a refund days after delivery. Sent back an item over two weeks ago before the takeover and haven't got a refund. I am still waiting for a refund Hi,Thank you for your review. We use dedicated people and clever technology to safeguard our platform. Tip for consumers:Just avoid the Surfdome altogether!! Verification can help ensure real people write reviews about real companies. I tried to click track my order in my email but the website always redirects me to the homepage. The parcel on tracking has not moved in over 2days ans its the week before Christmas! It is my first time and will be the last time using Surfdome. I ordered a bikini on 26 April which arrived quickly. I have used Surfdome a few times. As yet no refund and after multiple emails now told company in administration and will have to claim back via my credit card. We are sorry to hear of this issue.Please provide us with your order details. 150 out of pocket!!! Well packed, no plasticgreat value, too. They have good selections of products that I can't find locally. I wanted to make others aware of this situation. Never ever will I order again at Surfdomewhat a horrifying and exhausting experience It has been 4 weeks now and still no refund. Are you someone hat suffers from the so called yo-yo effect? Knoji Staff. Fast delivery and super good customer service as I forgot to apply discount code during check out, I cancelled the order and refund had been received on the same day. Surfdome Customer Service. We are sorry to hear of this issue.Please provide us with your order number, a colleague will reach out to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. I returned over 100 of clothes in middle of June and no sign of a refund. Finally, your vacation has arrived. - shipped both bags back to Surfdome on 22.02 by paying 35 (PayPal gave me 25 back on 23.02) Excuse me? Luckily, when searching for beauty companies online, there are various opt Snowboard Goggles, Snowboard Helmets, Snowboards, Stand Up Paddles, Roof Racks, Wetsuits, The Ultimate Guide to Buying Adult Products Online, Reviews and Recommendations for Online Shoppers. Share your opinion. All products purchased from Surfdome carry the full manufacturer warranty unless sold as a no warranty item. It certainly isn't a surf shop anymore. product code: 271787, Interested in the osprey ag 65 backpqck, but the sizing chart refereed to uk sizes, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. - got feedback by customer service (Miguel) on 09.02 regarding my mail from 23.01 telling me The issue has now been fixed so you can now use Rebound to generate your returns label" > but it wasn't fixed Verification can help ensure real people write reviews about real companies. Read real customer ratings and reviews or write your own. We have requested a colleague to get in touch to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Chat system is a joke. Ordered (number 8472361) a pair of snowboard bindings which ended up being too small for a wide board. Gone downhill massively from how they used to be. Disgusting! Do not buy from them - a return within the window given by Surfdome was rejected claiming a technically after the Brand Alley purchase and only informed me after weeks of chasing.Brand Alley knowingly accepted my returned items in the knowledge they wont reimburse me.They only made me aware after Id sent back the items, if Id have known I would have kept them and tried to sell on. Was a great site with great offers and items. Can't believe such companies still exist. 50% OFF Get extra 50% off on flash sales Get Code QEGQHB50 Expires:Apr 30, 2023 25% OFF An further 25% off regular-priced items Get Code JANUARY25 Expires:Apr 22, 2023 25% OFF Surfdome es any online order coupons: 25% off selected items Get Code FEB25 Expires:Apr 24, 2023 ADVERTISMENT 20% OFF Find 20% off your surfdome es next pay Get Code NEXT20 I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Jumper is also not a genuine Northface. Ordering Payment methods, Cancellation and Stock. Replies to negative reviews in < 24 hours. We are sorry to hear of the issue with your return. Find out how we combat fake reviews. I have sent countless emails and have been ignored every time. Companies can ask for reviews via automatic invitations. I can't imagine why you'd want to work in customer service for this company once all the complaints come in. I'm left 100 out of pocket and they are no longer responding. Your experience matters. We are sorry to hear of the issue with your return. I just put my finger here for my all surfboarding stuff. or do you prefer suppl An overview of all companies that deal with wealth management. i want a full refund immediately. HORRIBLE company! Hi Nadeem,Thank you for your review. I have requested a colleague to get in touch to offer assistance.We apologise for the delay and incovenience.Laure - Customer Experience, Surfdome. So sad. Moderate content, respond to reviews, and promote offers. Surfdome was established to meet the surfing needs of fun-loving people who want to surf with the right gear. Hi R Jones,Thank you for your review. We are sorry to hear of the delay with your return.Please provide your order number, we will ensure a colleague gets in touch to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Categories. Bought a northface jumper, wrong size sent, no returns labels inside. Hi Diesel,Thank you for your review. Companies can ask for reviews via automatic invitations. Worst company ever to deal with. I can confirm once the delivery has been paid on our site, you will not be requested to pay any more money for your delivery. Order was due to arrive on 2. The best discount today is 20% Off. Harrow, England, United Kingdom View. Share your own Surfdome review: Surfdome Review: Surfdome Pros & Cons Hi,Thank you for your review. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Additionally, additional information can be found on customer service page. It goes against our guidelines to offer incentives for reviews.
FAQ - Surfdome Service client I do not recommend it, do not order anything here! Please note that we may share your email with the company to verify your order. It goes against our guidelines to offer incentives for reviews. The Chat bot won't recognize the order number. to making use of our urban playgrounds. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). This page is a scam. For alternative sizes, you will need to place a new order. Thank you. Claim your profile to access Trustpilots free business tools and connect with customers. Turns out all of the above are common faults with this particular product, which is extremely infuriating given its from a well known brand! Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. Surfdome please contact me with a link for urgent help. I need surfdome to confirm order number as e mails have been wiped.There is no option for live chat as advertised and the e mail contact is a ridiculous q&a system that doesnt get answered. Now I am unable to receive my order and I'm left having to chase my bank for a refund.
Its been over 2 weeks. We are sorry to hear of the issue with your return. Reviews 4.4 91,831 total 1% Filter Sort: Most relevant DH Diesel Hall 1 review AU May 4, 2023 I had returned this Order #10291796 I had returned this Order #10291796 (Hunter gumboots which were too small), and paid for postage to the UK back at the end of March. I purchased a rip curl GPS series 2 surf watch as a christmas gift for my fiance in December 21.Unfortunately, he had nothing but issues with it from day 1.He was unable to sync the watch to the rip curl app as instructed, never able to track via gps his movement/surfs and unable to get live updates on swell/wind as instructed by manufacturers guidelines. Contacted the supplier on multiple occasions with little to no response. A colleague will reach out to offer assistance.Alex - Customer Experience, Surfdome. Appalling company. We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more.We are aware that Surfdome currently has a global reach, and this is also our aim.
Surfdome Coupons and Promo Codes 20% Off - May 2023 This is both worrying & so disappointing. I issued back the wrong items on 28th April. Hi Faye,Thank you for your review. It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unfortunately the wrong size was sent to that which was ordered. Received my order in good time but received the wrong size. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Weve got your weekday commutes and weekend escapes covered, whilst doing our best to protect our favourite places, so get out there! What I received in the mail was a larger and different model that was not compatible. It started going downhill a few years ago but now it's absolutely awful. As I created my account after I made the purchase, there is no purchase record under my email account that I registered. When calling customer service I was on for 93 minutes and still didn't get through.So short sighted because if their delivery was better this review wouldn't get posted, plus they wouldn't have all the items returned to them because they didn't get here in time. Surfdome is no more. We are sorry to hear of the delay with your return. It is Europes leading online destination for surfing, snow, and skating. I cannot return boots for a refund as Surfdome under administration and no longer processing returns which means I am currently out of pocket to the tune of 71.95. Tracking system doesn't work. I am still waiting for a refund And I cannot find any contact details to be able to get in contact to follow this up Very frustrating! It arrived withing 2 days from ordering. I have emailed 3 times over the past week with supporting documentation but still no reply. One board arrived all well, but the second board never arrived. Moreover, they are also proud sponsors of 2-minute Beach Clean and The Plastic Project who are raising awareness for their specific environmental causes. For all orders above $100, they offer free shipping. Unfortunately had a really bad experience with surfdome. I never write a review but have been so underwhelmed by this company that I felt moved to submit one. Now, I have no way to track my delayed order and I have no reply from both Brandalley and Surfdome. What a joke. - answered Miguel on 09.02, that the issue still exists Can you please provide us with your order number and a colleague will reach out to offer assistance.Apologies for any inconvenience.Miguel - Customer Experience - Surfdome. I ordered a surfboard. 5+ . Reading from script. The skateboard is even better than expected and we will definitely order again. Hi Leesa,Thank you for your review. Hi Mark,Thank you for your review. Emailed them about it where they replied and spelt my name wrong and then a copied and pasted generic reply about the takeover and how "we can accept those returns but are not in a position to refund the cost of those goods." Companies can ask for reviews via automatic invitations. No way to run a business!!! I think its because there is an update of the website after Brandalley taking over surfdome. Find out how we combat fake reviews. We are sorry to hear of the delay with your order. It has been saying my order is dispatched for days. Fabulous quality, excellent service and always reliable.
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