Regulatory Framework Hiring The Right People These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. May not allow for audio/video calling and streaming. Any fees related to seat assignments are collected by the airline directly. Four- and five-star Mariner Society members have access to complimentary wine-tasting sessions and a brunch serving up free mimosas. Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. Fully Accessible Single Side Approach If governmental action results in any element of Taxes exceeding the estimates used by Holland America Line for purposes of computing the quoted amount, we reserve the right to pass through the extra amount. Holland America Line cannot confirm or reconfirm flights, seat assignment requests and other special services, such as special meals or wheelchair assistance, from onboard our vessels. There is no charge to have Express Docs reissued. Check the onboard daily program for more information. includes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. Your travel advisor can provide you with additional information if you are interested in this option. Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships. Payment is due at time of purchase and is non-refundable. Alcoholic & Non-Alcoholic Beverages Brought Onboard Cruise Preparation Baggage Policies & Packing Advice Clothing Electrical Appliances City Stays & Pre/Post Overland Packages Preparing For Your Flight Bon Voyage Gifts & Gift Packages Weddings As You Wish Dining Dining Venues Last-Minute Check List Arrival Advice Arrival Instructions Airport Taxes No, there are no additional fees associated with EZpay. For safety reasons hoverboards, drones, or similar devices/toysare not allowedon board our ship. If you are sailing on a Holland America Line Grand Voyage please visit Essential Information (hollandamerica.comfor visa information. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board. However, due to the sensitivity of caring for any child, with or without a disability, we must first determine what the child's specific needs are so we may properly evaluate and determine the best and safest way to meet the child's needs. No smoking of any kind will be permitted on any stateroom verandah. Air prices are nonrefundable (no money back). Q If I make a change to my booking, will I be charged a fee to reissue the documents? Purchasing alcohol in port to bring onboard: Wine and Champagne bottles bought in ports of call may be brought and drunk onboard, also for the corkage fee of $20 (for wherever they are to be. Records confirming the vaccination status should be provided to ourGuest Accessibility Department prior to your departure. Enjoy Dutch-inspired appetizers, beer, cocktails, live music and more, plus a festive display of national pride with a sea oforange! Should you need assistance in locating this information, please contact ourGuest Accessibility Department. Although ourGuest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs. If you choose to use U.S. dollars, carry smaller denominations--ones, fives, tens and twenties. Guests may use their laptop computer or other wireless internet enabled device to purchase and connect to the wireless internet service on board. Seat assignments are controlled by the respective airlines but may be requested for most flights in the Flight Ease system based on availability in the airline's reservation system at the time of booking. Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. Please reconfirm any special transfer requirements for disembarkation with the Front Office after you board. You will be DENIED BOARDING without compensation if you do not hold the proper VISA documents. Dresses, skirts, and slacks are all acceptable. Evening dress falls into two distinct categories: Dressy attire or smart casual. The service is available in more than 250 U.S. airports. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001 All of our crew are appraised by a senior officer at the end of each sailing assignment. In most foreign countries, the laws are not as stringent as those in the United States. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. It is also a good idea to bring your immunization records and prescription for eye glasses or contacts. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Please note the following general information about Luggage Direct: Bags VIP luggage delivery allows you to bypass the baggage claim and begin making the most of your vacation right away, without the burden of luggage. At some point in your travels you may experience an emergency. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. In this video, health experts offer helpful information on getting the right immunizations for safe and healthy travel. Can I Bring Alcohol on my Cruise? Drink Policies for Every Cruise Line For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. make a person inadmissible to Canada, regardless of how long ago they occurred. The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent companys Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management. The bed can be converted upon request to 2 twins if full compliance is not needed. Fees are $15 for 750ml bottles and $30 for 1,500ml. Dining requests should be made when you book, in advance of sailing. Traveler advisory - Baggage fees and other charges may be directly assessed by airlines or airports. Items that should be registered generally include those not manufactured in your country. Fully Accessible Shorts, flip-flops, swimwear, distressed jeans and men's tank tops are best left to daytime and the poolside. To ensure our websites are as easy to use as possible we incorporate assistive technology including Accessible Rich Internet Applications (ARIA). Q Where do I enter my Holland America Line Booking Number and Last Name? * Prices are per person per day. View theCruise Updates pagefor the latest announcements. Participants may order only one drink at a time and must be of the legal drinking agefor the respective itinerary. On the return trip, Bags VIP luggage delivery can deliver your luggage from baggage claim at your destination airport to your home or hotel, just like the service delivered your bags to the ship when you arrived. After you make full payment, we reserve the right to pass any price increases to you for charges resulting from increases in airline fuel or other surcharges or government-imposed taxes or fees. Q Why are my luggage tags printing with the wrong stateroom number? Please note: For credit card payments made in Australian Dollars (AU$), a charge of 1.1% will be applied. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Local sales taxes are applied where required. We offer celebration packages, flowers, chocolate dipped strawberries, special wine offerings, beverage packages and cards, spa treatments and keepsakes. For more information, consult your Customs Agency. To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences. That's because your Future Cruise Consultant has immediate access to Holland America's reservation system and can view all availabilities on all sailings. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. CPP is available on Holland America Line Cruises and Land+Sea Journeys and is offered as a Standard Plan or a Platinum Plan. Bringing alcohol onboard at embarkation: Passengers of legal drinking age may bring one bottle of wine or Champagne (no larger than 750ml) onboard in their carry-on luggage at the beginning of a sailing. At Holland America Line we do not discriminate against individuals on the basis of disability. From outside the U.S. access 13218376106. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. It is also available in the For Booked Guests section of the web site. Staterooms J1067 and J1063 have a step up into bathroom, threshold into the shower, and standard interior and exterior door sizes. Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010. Your travel advisor can provide additional information about this requirement. The onset of TD usually occurs within the first week of travel but may occur at any time while traveling, and even after returning home. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. If you are a foreign national entering the United States you may require a visa or ESTA (Electronic System for Travel Authorization) if you are a national of a country eligible for the Visa Waiver Program (VWP). A It is a requirement that each guest complete the Online Check-in process and review the cruise contract to access his or her Express Docs. However, for round trip voyages from select destinations in Asia and Europe, the legal drinking age is 18 (or 20, for sailings from/to Japan). Tickets are nontransferable and name changes are not allowed. The Eurodam sells packages of bottled water: Evian Water (6 Bottles) - $24.00 ($27.60) Evian Water (12 Bottles) - $42.00 ($48.30) The 12-bottle package is the least expensive option on a per bottle basis. You can print your boarding pass after Online Check-In is complete. Some airlines charge for seat assignments. Are there any additional fees for using EZpay? Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland America Line fleet, either by accessing our wireless network or utilizing the workstations located in the Explorations Caf. Learn more about family cruises with Holland America Line. This includes packing a health kit, bringing necessary medications, and getting the right immunizations for safe and healthy travel. You may print selected pages or the entire Express Docs form. During these drills, the firefighting teams practice implementing plans that have been developed to provide guidance for fighting fires in the different parts of a ship. Express Docs are a more environmentally friendly option. We hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections. For information on alternative transportation arrangements and associated costs please contact ourGuest Accessibility Department. There's an $18 per bottle corkage to bring it to the dining room, or a lounge. Place them in a carry-on bag or keep them with you so you can access them easily. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Holland America Line assumes no liability for the guest's failure to do so. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. With very limited exceptions (such as our Panama Canal cruises), U.S. law prohibits a person from beginning their cruise in one U.S. port and ending it in a different U.S. port. As the airfares we use are based on capacity controlled, promotional, and group fares, we may limit or close sales without prior notice at any time. Passport requirement when minors travel with one adult on voyages governed by U.S. Western Hemisphere Travel Initiative (WHTI) (includes travel within Bermuda, Canada, Caribbean, Mexico, United States): When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. You may access Express Docs online 24/7 at your convenience, approximately 45 days prior to departure. (Surf your favorite sites including e-mail, news, sports and more. Please note: Foreign currencies cannot be accepted or exchanged by the Front Office. On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola Freestyle program with more than 100 unique Coca-Cola flavors available.