Are you launching a business or new service that requires a contact center platform? Melawai III/12-18 dan Jl. Look for a contact center with analytics and reporting that give you full visibility into key metrics. Your contact center is central to the quality of the customer service you can provide. A cloud-based contact center is simple to install with a company that has premium-level onboarding and migration. Dalam, Banjarmasin Tengah, Kota Banjarmasin, Kalimantan Selatan 70117, Indonesia, Jl. 25, Jl. Intermedia has been recognized by J.D. A. Yani 221-223 RT 2 RW 5 Pertokoan Segita Emas Kosambi Blok B-2, Bandung 40113, Istana BEC, Jl. Mangga Dua Raya, Jakarta, Komplek Ketapang Indah Blok A1 No. Kusuma Bangsa 116-118, Surabaya, Jawa Timur, Ruko San Antonio N1-118, Pakuwon city, Surabaya, Hitech MX Lt. Dasar A1 No. LinkedIn One of the essential ones is contact center software. Sulawesi No. The basic function of the software is to provide reliable online phone connectivity. Intermedia has been recognized by J.D. Moving to the cloud means you have to have total trust in your provider to help you when challenges arise. Intermedia Contact Center offers options for voice, chat, and email queues. Hartono Raya Modern, Kelapa Indah, Tangerang, Banten, BAHAGIA SEJAHTERA KOMPUTER (BAHTERA KOMPUTER), Summarecon Digital Center (SDC) Lt. 1 B9-08, Serpong, Tangerang, Banten, Jl. 20, Medan, Jl. 7-8, Rangkasbitung, Banten, Jl. Tamansari No.27a, Tamansari, Bandung Wetan, Kota Bandung, Jawa Barat 40116, Istana BEC L2 Blok B-08, Bandung, Jawa Barat, Balubur Town Square Jalan Tamansari No.3 Lantai D2 B-9, Kelurahan Taman Sari Kecamatan Bandung Wetan, Tamansari, Bandung Wetan, Kota Bandung, Jawa Barat 40116, Balubur Town Square, Jl. We're happy to help you stay connected Learn more >, Making the change to remote work?We're happy to help you stay connected. Plus, your contact center platform lets you pull together details from separate conversations with an individual so customers dont have to repeat themselves. This feature can be used repeatedly to keep adding members to your conference call. Pinangsia Raya No. Advanced features include the ability to route calls to the best agent and self-service automation. Letjen S. Parman Kav. Merpati Mas Utama B8 No. Power 2021 Certified Assisted Technical Program, developed in conjunction with TSIA. Intermedia's Contact Center offers all the tools necessary for smarter customer engagements. Raya Sawangan No. KH. AthenaHealth with Contact Center | Intermedia Power for providing "An Outstanding Customer Service Experience". File sync and share with real-time backup and restore and built-in antivirus protection. Melawai, Kab. A: You would use the transfer button, select Controlled for the transfer type. Malioboro 52-58, Yoygakarta 55001, Jl Tino Sidin, No 285A Kadipiro Yogyakarta, Jl. Diponegoro No. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with . Ilir Barat I, Palembang, Sumatera Selatan, Jl. While you might expect your companys phone systems to work together seamlessly, not every provider offers a truly unified communications system. Petung No. Weather events and other disasters can disrupt your phone lines. Raya Bukittingi No. 11 Kawasan Mega Mas Jl. 36A Gorontalo - 96111 Gorontalo, Jalan HOS. 4, Jakarta Pusat, Harco Mangga Dua Plaza, Blok A Lantai 1 No. Boulevard Gading Serpong Lt. GF-A08, SupermX Karawaci Jl. See the KB article on, Q: How do I conference/3way call? In the Filter field located in the bar above the column headers type in what you are searching for. You can visit the new Support Center to get answers to the most common customer service and billing questions. Indragiri Hulu, Riau Kode pos 29371, Jl. Simpang Ulin, Banjarmasin, Jl. Drive more productivity and better customer experiences with Contact Center integrated with Unite. Power 2021 Certified Assisted Technical Program, developed in conjunction with TSIA. 10, Macorawali, Watang Sawito, Pinrang, Sulawesi Selatan, SIDM, IJP, CISS, POS, Projectors, Scanners, Ink, Jl. 02 RW. Asia Raya Blok BB No. Mangga DuaRaya,Jakarta 10730, Jl. 1, Jakarta 1110, Pasar Pagi Raya No. We're happy to help you stay connected. 152 A Kel. 3/953 Klitren, Gondokusuman, Yogyakarta 55222, Jl. Intermedia Unite, SecuriSync, VoIP Scout, AnyMeeting and HostPilot are either trademarks or registered trademarks of Intermedia.net, Inc. in the United States and/or other countries. 34 Lingk. Copyright Intermedia.com, Inc. 1995 = date("Y")?>. Its AI Interaction Insights allow supervisors to review data about interactions and understand the topics, intent, and sentiment behind a conversation. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. Copyright Intermedia.com, Inc. 1995 = date("Y")?>. Raya Abepura, samping BNI Abepura, Jayapura 99351, Jl. The provider is a host with everything ready to go and can set things up in a fraction of the time and cost. Store Listings Cloud best practices, On-premises environments, The Cloud, Voice: Cloud PBX. PT. 3B, Belakang Pondok - Padang 25211, Jl. AR Hakim Petak 2 No. Power for providing "An Outstanding Customer Service Experience". The program will automatically check all column types for a match to what is entered and will filter the results as you type. Prof. Dr. Satrio, Karet Kuningan, Setiabudi, Jakarta Selatan, Orion Dusit Mangga Dua Lt. Dasar No. 310B (Dempo Luar), Palembang, Sumatera Selatan, MULTICASA JAKARTA GRAMEDIA PALEMBANG (STAND ALONE), Lorong Kawat, Suka Bangun, Sukarami, Palembang, Sumatera Selatan, Jl. Sales: 2, Knowledge | Case Management | Live Chat | Remote Desktop, RECOGNIZED FOR PROVIDING 3, Malang, Jawa Timur, SDIM, IJP, CISS, Scanners, Ink, Projectors, Jl. File sync and share with real-time backup and restore and built-in antivirus protection. Users of this site agree to be bound by the Intermedia Service Agreement, Service Level Agreement and Acceptable Use Policies. As such, it offers many features, but reviews mention that the price may be a little high. Pierre Tendean, Manado, Sulawesi Utara, Jl. At the same time, technical support can be inconsistent. 3-6, Jakarta Utara 14250, Jl. A: When you are not available to take a call or if you need to step away from your phone, be sure to select the appropriate option from the drop-down menu in the CCA, e.g. Jhoni Suhodo No. Bendul Merisi Selatan No. Arteri Mangga Dua Raya, Jakarta 10730, Plaza Pinangsia Computer Center Lt. 2 No. 75 Benefits 50 Photos 193 Diversity + Add a Review Intermedia Employee Reviews about "call center" Updated Apr 29, 2023 Search Reviews Clear All Full-time, Part-time English Filter Found 1 of over 418 reviews Sort Popular Popular Most Recent Highest Rating Lowest Rating 4.6 91 % Recommend to a Friend 98 % Approve of CEO 6 Best VoIP Business Services of 2023 | Nasdaq Email, chats, and messaging exist in a single platform. 59 G, Makassar, Sulawesi Selatan, Computer City Blok C. 5, Makassar, Sulawesi Selatan, Computer City Lt. dasar. KHATULISTIWA JAYASAKTI ABADI (PROMUDIA), Mangga Dua MX Lt. 4 No. Sukajadi, Pekanbaru, Riau, Jl. 946/1 (Dempo Luar), Palembang, Sumatera Selatan, Jl. HR Soebrantas simpang arengka 2 Panam kel tuah karya kec tampan Pekanbaru - Riau 28294, Jl. A: Use yourUsername,Password, andPhone Number to sign in to the CCA application or web version of the CCA available at https://.mycontactcenter.net/CCA (replace with your your Account ID). Twitter Ruko Four Seasons, Blok B No 21, Taman Duta Mas, Batam Centre, Batam, Komp. Ibrahim Adjie 47 Bandung, Ruko Segitiga Mas Kosambi Blok B-6, Jl. Sukomanunggal, Surabaya, Jawa Timur, BSD Plaza Lt. 1, Jl. Kampung Olo Kec. Tidar No. Dr. Setiabudi No. You should have access to email, voice calls, video conferencing, web chat, and texting. 114, Jl. 12,16,17 & 18, Batam, SIDM, IJP, CISS, POS, Projectors, Scanners, Komp Orchard Park, OW Blok E No.15 Batam Centre, Komp. Teman kerja kantor yang kondusif, kompak dan santai. RingCentral is one of the largest contact center software vendors in the market. Buaran Raya, RT.1/RW.15, Duren Sawit, Kota Jakarta Timur, Jakarta, Jl. 99, Surabaya, Jl. Gubeng Pojok No. Andi Makkasau No. 105 CIANJUR JAWA BARAT, SGC MX Sentra Grosir Cikarang LG. Rob is Director for Product Marketing for Contact Center as a Service here at Intermedia. Purnawarman No 13-15, Bandung, Jawa Barat, Kandaga Comp Center, Jl. 16 Rantepao, Toraja, Sulawesi Selatan, Nusantara No. Making the change to remote work? For more information, visit www.jdpower.com or www.tsia.com. Noer Alie 177, Bekasi Selatan, MULTICASA JAKARTA GRAMEDIA METROPOLITAN BEKASI, Jl. Ilir Timur I, Palembang, Sumatera Selatan, Jl. Rambutan No. Jendral Sukawati No. For more information, visit www.jdpower.com or www.tsia.com. 1 Jl. Our response time is always slightly longer during the few days before and after the first of the month. If youre already using productivity software and collaboration apps, agents should be able to access those products within your contact center platform. Global Intermedia adalah perusahaan yang secara spesifik bergerak dalam bidang konsultasi, analisis, desain, serta implementasi sistem informasi yang berkedudukan di Yogyakarta yang secara resmi berdiri pada 1 Maret 2004, dibangun bersama individu-individu yang memiliki kompetensi dan berpengalaman belasan tahun dalam bidang teknologi informasi dan komunikasi. Contact Center - Call Center Agent Software (CCA) FAQ - Intermedia Our Cloud Contact Center is 100% hosted, secure, reliable and scalable. Mangga Dua Raya,Jakarta 10730, SIDM, IJP, CISS, Laser, POS, Projectors, Scanners, LabelWorks, Ink, Jl Mangga Dua Raya Blok F4/14, Jakarta Pusat, SIDM, IJP, CISS, Laser, POS, Scanners, LabelWorks, Ink, Harco Mangga Dua Blok A Lt. 1 No. Danau Sentarum Komplek Mitra Raya Lestari II No. Sungai Saddang Baru No. 64 Soppeng, Sulawesi Selatan, Jl Basuki Rahmat Km 9 Sorong, Papua Barat, Jl. 5 Takeaways From Microsoft Build 2023 | CRN Customize call flows for results, with Skills-Based Routing and more. 3 Jakarta Timur 13220, Plaza Atrium Lt. 3, Jl. 2, Mangga Dua Selatan, Sawah Besar, Jakarta Pusat, Mangga Dua MX Lt. 5 Blok B No. Boulevar Diponegoro No. Cakung Taman Modern, Bintaro Maleo Sektor 9 Jl. Call: Imam Bonjol No. The company has mixed reviews of its. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support. 08 & 09 Jalan Jawa No. Video Embed: Unified Intermedia Unite and Contact Center: A Brief Overview. Dr . Omni-channel experience with custom integrations, workforce optimization, and more. Bagan Sinembah, Bagan Batu, Rokan Hilir, Riau, Jl. PT Epson Indonesia. 1 Yogyakarta, Jawa Tengah 55221, Jl. Mojo RT/RW. 51 Jakarta 10730, Lippo Kramat Jati Lt. 2 Jl. 7-8 Sukadamai, Kec. 55-56, Jl. Rejosari kec. Haji Mulyadi Joyomartono, Bekasi Timur, MX Pekayon Lt. 1 Jl. Karapitan No.86, Paledang, Lengkong, Kota Bandung, Jawa Barat 40261, Bandung Super MX, Lt.1 unit A186 Jl. What Else Do You Need To Know About Contact Center Software? 58, Bunut, Sanggau, Jl. Who Are the Best Contact Software Vendors of 2023? Flexibility with support means you can access quick assistance through multiple means, including phone, chat, or email. Parakomando RT 001 RW 001 Mandala - Merauke, Merauke - Papua, Jl. Users of this site agree to be bound by Intermedias Privacy Policy and Acceptable Use Policy and, for existing Intermedia partners and customers, the applicable Master Service Agreement. Srijaya Negara No. Margonda Raya No. Sudirman 54-56, Yogyakarta 56224, Malioboro The Shopping Mal Lower Ground, Jl. . Depok, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55281, Jl. Veteran Utara 255, Makassar, Sulawesi Selatan 20141, Jl. J.D. Letnan Jendral Suprapto No. You cant improve your teams performance without clear. KH Ahmad Dahlan no.15 Sukajadi, Pekanbaru 28128, Jl Iskandar Muda No 20 Kec Meuereudu Kab Pidie Jaya, Jl. Q: Where can I see my team members and if they are available? 22, Palopo, Sulawesi Selatan, Jl. KH. at Intermedia to learn how easy it is to set up the ultimate contact center platform. Then you can launch with your own internet-connected devices. Interactive voice response and automatic call distribution, Call interaction analytics, insights, and reporting, Call monitoring and whispering for training. 005 Lahat, Sumatera Selatan, Jl Panglateh no 7 simpang 4 24313 kota lhoksmawe NAD, Jl. Fully integrated phone system, video, chat, file sharing, contact center, and more. You cant improve your teams performance without clear insights from data. Raya Akses Tol Serang Timur, kel. Jendral Gatot Subroto No. 454, Kel. 8 Jl. 221-223 Pertokoan Segita Emas Kosambi Blok A5, Bandung 40113, Istana BEC lantai 2 Blok M-03, Jl. 1 Sinjai, Sulawesi Selatan, Solo Square Lt. 2, Jl. Pasuruan, Jl. Raya Bekasi KM 24. Tuanku Tambusai KO Nangka Raya Permai Blok A No. Veteran No. 9, Jakarta Pusat, DKI Jakarta, MULTICASA JAKARTA LEKSIKA KALIBATA/PLANET, ITC Cempaka Mas Mega Grosir Jl. Nologaten No. Ahmad yani 16-18, Surabaya, Grand City Lower Ground, Jl. | Slamet Riyadi No. MH Thamrin No 1, Jakarta 10130, MX Kelapa Gading V Floor 2nd, Jl. 43, Makassar, (Depan SMP 30 Makassar) Sulawesi Selatan, Jl. As a result, your contact center platform needs to have, A hosted contact center that relies on offsite data storage has redundancies in place that. Tentara Pelajar No. 119, Jakarta Barat, Glodok Plaza Lt. 2 Blok F No. A central piece of that support center toolkit is your contact center infrastructure. Tentara Pelajar No. II Lt. 2, Jl. Removing licenses might also be a challenge, according to reviews. The 10 Best Contact Center Software Vendors of 2023 | Intermedia TB Simatupang Kav. Even if your central office has no power, you can operate your call center with mobile devices and minimize delays and downtime. Intermedia Support | Intermedia 289, Bandung 40273, MULTICASA JAKARTA GRAMEDIA CITILINK BANDUNG, Toko Buku Gramedia Festival Citylink Lt. 1 Bandung Jl. Intermedia Contact Center simplifies your decision by providing everything you need in a communications software solution. 50, Jakarta 12930, Pluit Village Lt. 2, Jl. The Add Call feature will allow you to create a conference call from a call that is already in progress. field or select the number from the phone book. Pangkalan kasai Kec. The software installer is downloaded from the web-based Administrator Portal: Product: To that end, we are excited to announce that new [], With modern communications technology, businesses can provide customers with more ways to reach out for help than ever before: online chat, email, Interactive Voice Response (IVR), and voice []. Q: Why am I getting an Access Denied Message? 01/08 Karang Besuki, Sukun, Malang, Jawa Timur 65145, Jl. Raya Boulevard Barat Blok XC-9 No. Zainul Arifin No. 78 Makassar, Sulawesi Selatan, Computer City Makassar Lt. 1 Blok C, Jl. 4,Tasikmalaya Jawa Barat, Jl. Let others see when users are handling customer calls. Flexible deployment options for Exchange Email, Microsoft 365, and Teams. Kenari No. All Rights Reserved. Tries changing the current activity for the specified CCA session. T. Riattang, Kab. Power 2021 Certified Assisted Technical Program, developed in . KH. If you purchased services through a reseller, please contact your reseller for support. Mustofa No.39, Pasirlayung, Cibeunying Kidul, Kota Bandung, Jawa Barat 40192, SIDM, IJP, CISS, Laser, POS, Projectors, Scanners, Ink, Istana BEC, Jl. 425. 13, Jl. Warung Jati Barat No. Wahid Hasyim 138 Jepara, Jawa Tengah, Jl Selamat Ketaren komplek ruko lr Muthe blok a no 4, MULTICASA JAKARTA GRAMEDIA KARAWANG (STAND ALONE), Sukaharja, Telukjambe Timur, Kabupaten Karawang, Jawa Barat, Jl. Kompleks Vila Melati Mas No/Blok V 12A/12A, Serpong Utara Banten, Teras Kota Entertainment Center Lt. 1 Jl. A contact center platform is software that lets you operate your contact center from anywhere for a low cost. Go beyond inbound, with proactive outreach. 19B, Kel. Find an Epson retailer near you. Hangtuah No. Jendral Ahmad Yani, Makassar, Sulawesi Selatan, Jl. The best contact center software products handle high-volume inbound and outbound calls. Reports are also easy to download, and an attendance visualizer helps supervisors keep track of their teams. Intermedia has been recognized by J.D. 1 Lebak Bulus, Jakarta, Ratu Plaza Lantai 3 No. 6, Melayu, Banjarmasin Tengah, Kota Banjarmasin, Kalimantan Selatan 70121, Indonesia, Jl. A contact center platform that is a headache to set up may be a sign of more problems ahead. Intermedia has been recognized by J.D. Dr Cipto Mangunkusumo No. 447, Purwokerto, Jl. Pisangan Selatan - Ujung Pandang, Living Plaza Pettarani Jl. Majapahit Samban Utara No. All Rights Reserved. Senen Raya No. Jend. 1 Depok 16435, Komplek Rukan Graha Depok Mas, Blok A No. Look for a contact center with analytics and reporting that give you full visibility into key metrics. Hosted contact centers have helpful productivity features and are easy to install. Depati Hamzah No. 77-78, Jl. Note:no action is to be taken on the pop-up window until you are done speaking to your 3rd party. 1 Bekasi 17144, Jl. Mandau Kel. Alternatif Cibubur Cileungsi KM 2-3, Special Capital Region of Jakarta, MX Artha Gading 3rd Floor. MANXI IMAGE PERKASA, Ruko Emerald No. Abdullah Daeng Sirua No. 51C Kel. Kusuma Bangsa 114-116 Lt. 1 Blok A No. Better Productivity and Experiences with Unite and Contact Center Integrated with Unite 231F, Surabaya, Jawa Timur, Ruko 21 Klampis Blok C18-19 Jl. 64 Purwakarta, Tamara Plasa Jl. Kelapa Gading Boulevard, Jakarta 14240, Mal Taman Anggrek Ground Level G.05 16-19, Jl. Raya Alternatif Cibubur MX Ciputra Grand Cibubur, Ground Floor - Bekasi, Lotte Shopping Avenue Ciputra World 1 Lt. 2 Blok 2F-10 Jl. How Easy Is It To Set Up Contact Center Software? Dulalowo, Kec. Handle more concurrent inquiries and maintain happier customers and staff. LiveAgent is a cost-effective option for smaller teams. Their services typically use. They also mention a desire for enhanced voice automation services. Purnawarman 13-15 Bandung, Jawa Barat, Jaya Plaza Lantai 1 Blok C No.6, Jalan Jendral Ahmad Yani No.238, Kacapiring, Batununggal, Kacapiring, Batununggal, Kota Bandung, Jawa Barat 40113, SIDM, IJP, CISS, POS, Projectors, Scanners, LabelWorks, Ink, Toner, Ribbon, jl. 005 Benua, Melayu Darat, Pontianak Selatan, Pontianak, Kalimantan Barat, Jl. Martadinata No. contact.b2b@gramedia.com 021-53650110, 53650111 Ext. Dialpad is one of the contact center software vendors offering a solution that relies more heavily on artificial intelligence. What Are 8 Key Features Your Contact Center Platform Needs? Pluit Indah Raya, Jakarta 14440, Mal Pondok Indah Blok D Lantai 1, Jakarta 12310, Mal Sunter Blok G7, Kav. 24, Jl. 1&4 Bogor, Jawa Barat, Botani Square - Lower Ground 9 Jl.