Instructions. The people at this location are nice, but because the furniture doesn't come as expected I can't recommend anyone to purchase from here. Our lives are not busy I guess! Original review: Dec. 16, 2022. Delivery was included and also timely. The province, drained by the Zaan, Amstel, and Vecht rivers, is mainly low fenland, with dunes, and sea and river clays. We had to wait about 5 days for our mattress to be delivered (for $75 charge), but once it was the service was quick. When you walk in it's SO cute . Anyone remember that article in the Improper Bostonian I think it was that had secondhand furniture stores? It is a sectional that you can build any which way you desire. What is so great about is is that you tuck the ottoman in and you've got a queen size bed. Total Dimensions: 148"W x 113"D x 30"H; 376cm x 287cm x 76cm). We paid quite a bit for a leather sectional along with the extended warranty. It is now October (almost a year later) and still no part, or any communication from them. So we ordered our furniture and waited for the delivery date, 6 weeks later, to arrive. Since 1902, we've been dedicated to providing our customers with unparalleled. EVER! Founded in 1858, Macy's remains a household name and has hundreds of locations throughout the US. I will recommend him to all our friends and family. TERRIBLE COUCH - EXTENDED WARRANTY WAS A JOKE. One was scheduled for April 7th 12:45-2:45 window. Furniture & Accessories. I got a call from Macy's Delivery at noon the day before with the time they will pick up the old mattress. Required fields are marked. I plan to make a purchase either during their current sale or an upcoming sale from the nice sales person. How could he possibly not have room???? Is there a silver lining? I will have to admit that the prices are pretty good here. We had even told them we had a whole house we would be furnishing down the road. Don't waist your money buying furniture at Macy's I would not Do it again!!!!! After the credit card issues were sorted out, I noticed the couch was on sale - 10% off. If you bring your own truck though (which you can rent for relatively cheap), they will help you load all of your items into the truck. See how it all works here. When I hung up I called Macy's customer service and got in touch with a very helpful, friendly service-minded woman. My purchase included kitchen/dining, living room and master bedroom. When my husband and I walked into Macy's, I instantly fell in love with the Avondale dining set. And if you are nave enough to purchase furniture from Macys, do not waste your money on the Worrynomore Plan. Despite weeks of a process to get this resolved the call center and Tim, manager of the store won't even call me back. I call Macy's. While at this store, be patient. He gave me such an ordeal that I felt uncomfortable having this person in my home that I asked him to leave and refused the delivery. If you haven't purchased here in a while, be prepared for disappointment. We had no problems with the buying process of our sectional, but the delivery process has been the worst. Choose from a range of sizes, shapes, textures, and a bounty of finishes. I had to call the online rep to rectify several issues regarding the warranty and delivery times. Buying a bedroom set here was a neverending disaster. The experience in store was great, the sales associate helped us out and even let us know that we could think about it overnight and get the same deal the next day. It's not my fault you guys close so dahm early. I wouldn't return. Our couch was supposed to be delivered on a Monday and was then cancelled without communication. Doran wouldn't even return our calls. +1 (978) 685-3220. "My husband and I went to several furniture stores before we found a sectional we ordered from CKS." more. Macy's delivered a bed with the wrong parts on Saturday, and my new mattress is sitting on the floor. I definitely will be asking her to help me when I shop there again. Garbage. DO NOT GO HERE!!!! The nice gentlemen asked how we were doing and what brought us in. BE WARNED. The wedge he delivered had a hole in the bottom. WOW! The sales pressure here is horrendous. Ends 5/29, My husband and I went to several furniture stores before we found a sectional we ordered from CKSmore, to speak about other furniture stores policies. Leather Sectional Sofa with 3 . When he came back he said they would only sell the chair if we bought the $500 ottoman too. Recent customers have mixed reviews with some very happy experiences and some complaints related to shipping and durability. If they ask you your price range you might as well just walk out of the store. Console has two gunmetal cupholders and two USB ports. We took off of work expecting to receive a couch and then received nothing. They say if you don't use the warranty within the warranty timeframe, they'll give you a voucher for $198 (the price of the warranty). He also mentioned the warranty's which is incredible - I would highly recommend the 5 year warranty! Then our coffee table starting nicking and the finishing came off even though we cleaned and cared for it with the utmost care. I am on my third try. Their delivery people couldn't get the sofa up the same stairs that another company could. It's true, like any other discount store, it's hit or miss. Overall, a subpar customer service experience. At least I'm happy with my purchase. Danvors 6 pc leather sectional with 2 power recliners & Console $1,599. These items were bought FULL cost by a customer and then they refused it at delivery or within 60 days of receiving it, they decided didn't want it. I had my hopes up, but was disappointed. To the north of the North Sea Canal (cut 186576, after the drainage of the IJ inlet of the IJsselmeer), the Wormer, Schermer, Purmer, and Beemster lakes were drained in the 17th century; several sea polders farther north were added to the mainland in the early 19th century. Strike one. It's definitely worth checking out despite the customer service. We asked the delivery guy if someone was responsible for checking the items prior to delivery and were told that they don't do that as they unbox the items when they arrive. He was also very knowledgeable and helpful! Had a great experience buying a mattress here. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Three months later waiting on more than half of the order. I return to the store (third time) to tell Randy this and he eventually calls on my behalf while I stand next to him. The furniture arrived damaged. We thought our salesperson, Ellen, was great. They were not busy and there were only a few other customers inside. I bought a number of furniture pieces here and was talked into buying the warranty on the furniture. I previously bought a mattress last year and the sales guy was complaining to me that a couple came in and wasted his time. Once a human on the customer service line is reached, they tell me there is only one inspection day per month. You say I'm going to look around on my own for a while. Browse Our List of Top Rated MattressesUnlock The Coupons. So I called the store to ask them to credit the difference per their policy and I was told that I could only get credited if the couch were to DELIVER at the time of a sale. New England Lab: lab-tested furniture systems.full service lab furniture, lab casework and fume hoods, design, project management, sales, installation of laboratory casework including lab tables from your lab furniture specialists The sales lady (Nancy) said she would talk to the manager and let us know by 5pm the next day. Noord-Holland, English North Holland, coastal provincie (province), northwestern Netherlands. He said that a tech would come out and repair it. She also said that she would give me a 15% discount. It is the Boston's most amazing gallery of contemporary, modern, elegant, innovative and terrific quality furniture and accessories. Choose from a wide array of custom options from wood leg finish to cushion construction to make the Danford sectional uniquely yours. at VigsHome. The delivery guys were on time, quick, and friendly. I've spent a lot of time researching Jonathan Louis and most of the reviews are quite negative. You suck. This site's sole purpose is to help you make the decision faster and with more peace of mind. We got a text confirming it was coming between 3-5pm. The cons: Some mixed feedback about the sales and customer service. Sure go ahead and buy that expensive living room set, and find out that your daughters have painted their nails on it, while drinking hot cocoa, and eating oily popcorn; all while you were away on vacation. We contacted Macy's support the next day and they scheduled a repair guy for the following week. So we ended up buying our couch elsewhere. Danvors Leather Sectional Collection - Macy's What's The Quality Of Macy's Leather Furniture? We've shopped here many times. The day of delivery arrived and nobody showed up. More expensive but worth the investment and they don't have design imbeciles. And I walked towards the customer service stand. I'm FURIOUS. While every effort has been made to follow citation style rules, there may be some discrepancies. I am happy with the furniture and the quality. I have to say I'm on the fence about recommending this place due to the spotty service and inconsistencies. Never EVER order furniture from Macy's. May all benefit! I called the store again and asked to speak to a manager(2 times) with no return call. ". The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. We had such a pleasant experience and such excellent customer service we gave a friend of ours who is in the market for a mattress his information. Since people have sat on it, eaten on it, treated it like crap, a lot of stuff reflects the scuff marks, foot prints, etc. I spent over $500 on this garbage fraudulent warranty because the moment I filed a claim to have someone come fix the problems with our coffee table and spent over 2 hours of my and my husbands time, I was told by the warranty company and the Pleasanton Macy's Furniture store that basically we are screwed and they will do nothing to help fix or replace this garbage quality coffee table. This experience and their furniture options are far more higher end than I remember. So, I called around to find out what it would cost to replace the foam inserts and was shocked to hear it would run about $200 to $300 per section for high quality foam. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Went in today shopping for mattress. They finally called me back on Wednesday to schedule the pick up, but I had already disposed of the mattress. I've been treated better at the DMV. We said we were set on buying it, even put the 'sold' tag on it without seeing the entire couch. I still like the furniture that was purchased, but as far as I'm concerned, the warranty that Macy's encourages you to purchase is a sham and any company that lies to you once, will always lie to again. 1. Here's one example from Complaints Board and this it seems is quite a common theme: I know in the past that Macy's also had a relationship with American Leather, but don't believe they are working together any longer. The mattress came with many parts and the delivery crew was able to set it up perfectly. I will probably have to go to the store again and fight for it. Smooth, handsome, inviting. The employees are really nice and closely inspect the furniture themselves and point out any defects to you, but you should also do your due diligence. First the told me the item was in the warehouse but wasn't loaded on the truck. Had he not stepped in and worked to resolve the situation, I would have been on here giving them 1 star and writing a scathing review. In fact don't buy furniture from them they or the warranty company do not stand behind your purchase, we have a reclining sofa that within the first year the cushion has collapsed they sent a repairman out and after a month same thing they said they will not repair or replace. After approx 60 days, some serious malfunctions, including pilling of fabric and the stuffing of the cushions beginning to separate, causing divots in the couch occurred. Miter outside composite decking edges of the outdoor table to create a picture frame look. DIY Outdoor Table: What to do with Leftover Composite Decking? USB ports located on switch panels and console Only a month later a piece of the frame broke off because incorrect screws had been used. The quality was quite poor and now, we still do not have all the bedroom set pieces that are without defects after over three months and three deliveries. Patience required, it did take a couple hours to buy the couch and then to have it loaded up. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. We shopped on a weekday so maybe that's why we didn't have trouble getting helped as some of the reviews indicate. If I could give Macy's 0 stars I would. We can only hope that this time they get it right. If you have been a Macy's furniture customer because of the great customer service, go elsewhere because good customer service is now a thing of the past. The few customers that were being helped by employees could easily be categorized as a certain type that I am not. Since it was an outlet I didn't have high expectations, but hey come on, i didn't expect to see broken stuff! THE COUCH FABRIC HAS A THOUSAND BIG PILLS ALL OVER IT, IS ROUGH AND UNCOMFORTABLE TO SIT ON AND LOOKS HORRENDOUS AS. Frankly, the tens of thousands of dollars I've spent, they should've greeted me with champagne! Please read reviews. It was damaged. Shame on Macy's. custom dining tables. The cushions have worn out and both pieces are essentially useless for adults. Did you know that the world's greatest concentration of carillons is found in Amsterdam? I'll spare you all from the saga I'm currently dealing with regarding trying to get my money back. Not likely to buy here ever again. 3 days later, they delivered the right things and installed the bed, I found that one slat of the bed is broken, but they still installed it. Between my order date, June 24 and now, July 23, my credit card has been charged and refunded three times. We called Macy's the next day and informed them that the item was delivered damaged and we requested that they come to fix it. Much more accessible than the Macy's downtown location. So--I got my voucher, and basically, the process is so laborious and rigged that I'll probably just throw the voucher/money away. No one should ever have to go through this. Deep, overstuffed cushions cradle you whether you're sitting on an end or the beloved corner. Also, I went across the street to the other furniture store. Pretty crazy if you ask me! Well being 26 and not having a job I usually find myself at IKEAnot today!! Delivery experience exceeded expectations - was truly white glove. Received delivery of entire order yesterday, including customized sofa, which I did not expect until March. Went though Macy's.com to order two beds. If I didn't know better, I'd swear there's a stain he of racism in the air at this Macys as well as others in the bay. They have couches, rugs and desk. Finally, it's apparently Macy's policy to charge a customer for the replacement piece before refunding their money. I have been a Macy's credit card customer since 1978. After that I have called every other day checking on my recliner. You're not going to find a cheaper version of something from the Pottery Barn catalog. The good thing is that most items are heavily discounted on top of the tag price (10-40% depending on the item and condition). I contacted the store from the store with no reply not that I was expecting anything else. If there is anything wrong I did, it is that I chose to be a Macys customer at the first place, and I chose to trust whatever been told at the time of purchase, and I chose to trust what has been published on Macys' website. She was so attentive and nice. It was still a long delay in the delivery, but the nice woman I spoke to at least made an effort to turn the negative into a positive experience by acknowledging the issue. Find everything about Danvors 3-Pc. Their automated system will have you in a continuous loop until you finally give up. I've never encountered anything like this with sofas or chairs before that have lasted far longer. Linda - customer service associate - is AWESOME. Let's not forget the bunny that was rescued after falling into disrepair in a basement window casing, and needed emotional support. And that is the only reason I would recommend Macy's furniture. While there many shoppers who have found Macy's furniture items that they are satisfied with, other shoppers have reported durability concerns and issues with perceived quality for certain pieces. The second day, the customer service called me and asked "call you let me know which hardware was missing? Amazing Prices, we found a beautiful leather sectional for $800 that was originally $4,000. Today we again asked for more chairs to replace the defective ones. I called Macy's customer service after few days. If you want like new quality, take off your pajamas and head over to a retail store where you can pay top dollar. This is why they get two stars instead of one. Good thing we knew what we wanted! At the stores, the salespeople will tell you the warranty will take care of any issues we have-they lied. For those shoppers, it may pay to shop direct with the mattress brands. We were in the middle of being helped by one of the employees, about to be ringed up and he said he would be right back, he needed to help another customer. She took ownership and solved all the problems. If you find something you like and want it then decide if you want it delivered.